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About

Below are the answers to all the questions you have about Linde Esthetics that are not covered on the other pages on this website. If you don’t find your answer, please reach out. (417) 886-5463 linde-esthetics@hotmail.com

Do I have to wear a face mask?

The short answer is yes. In compliance with Springfield/Greene County ordinances, all persons receiving services at Linde Esthetics are required to wear a mask because of the proximity required while performing/receiving services.

Cancellation Policy

48 hour notice is required to avoid cancellation fees. Clients who fail to provide 48-hour notice of cancellation will be charged 50% of their appointment fee or $25 whichever is higher.

If you fail to cancel and do not show up for your scheduled appointment, you will be invoiced 100% of the scheduled service fee. No future appointments can be scheduled until the invoice is paid in full. If a credit/debit card was used to hold the appointment, it will be charged the entire cost of services scheduled.

BY SCHEDULING YOUR APPOINTMENT, YOU ARE AGREEING TO LINDE ESTHETICS’ CANCELLATION POLICY.

How do I secure my appointment?

All new clients will be sent an invoice to secure the appointment. The invoice must be paid within 24 hours to avoid the appointment being cancelled.

I’m running behind schedule and will not make it to my appointment on time. Is that okay?

Please understand that arriving late may limit the time available for your treatment, thus lessening its effectiveness and your pleasure. Your timely arrival is appreciated. Clients who do not arrive within 10 minutes of their scheduled appointment times may be asked to reschedule and will be charged the full amount of the scheduled appointment.

Is there paperwork to complete before I can receive a service?

Yes. Everyone will need to complete the Initial Intake Form in addition to the form that correlates with the services they are receiving. You can access the necessary forms here. You will also be required to complete a client update at each visit.

Gift Certificates

Gift Certificates are available in any amount and may be purchased at the spa, by phone at 417-886-5463 or online. Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Will you take before and after pictures?

There are times that we will take before and after pictures to document your progress. Your pictures will never be published or shared without your written consent.

Do you offer any rewards for referrals?

THE BEST COMPLIMENT YOU CAN GIVE IS A REFERRAL
Thank you for trusting Linde Esthetics with all of your beauty service and product needs. Our talented team build their business mainly from referrals given by clients, like yourself, and are always appreciative of any recommendation that you can give to someone looking for a new service provider. As a token of our appreciation for your referral, we are pleased to give you a $20 credit to use towards your next service appointment.
Ask your Linde Esthetics service provider for more information, and thank you for your support.

Cell Phone Policy

We kindly ask that you turn your cell phones to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the studio. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other studio guests. Cell phone use may affect the length of your spa services.

Series/Packages

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Gratuities

Gratuity is not included in the price of service or spa packages. Customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card.

Personal Belongings

Please leave all jewelry and valuable items at home. Linde Esthetics is not responsible for lost or misplaced items.

Return Policy

It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead, a store credit will be provided for any returned products to be used on any other products or spa services available here at Linde Esthetics.


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